Fraud Analyst

Kochi, India

As a Fraud Analyst you will be a valued member of a growing passionate international team devoted to helping a number of the world’s leading Fintech cards payments organisations, minimise fraud 24x7. This will include but is not limited to: - configuring and maintaining a payment/cards transactions fraud monitoring application - monitoring fraud alerts and taking action as agreed by Clients e.g. investigating transactions, contacting cardholders to confirm transactions as genuine or fraud, blocking and replacing cards You will have the opportunity to gain wide experience and directly participate in prevention and mitigation of a wide range of payment/credit cards fraudulent scenarios across a worldwide landscape. The role will require a balance of knowledge/experience in dealing with payment/card transaction monitoring and fraud prevention. Also technical skills, excellent customer/colleague facing communication and relationship building skills are key. Responsibilities include (but are not limited to): • Understand, suggest and configure new/updated fraud monitoring rules to increase fraud monitoring efficiency • Understand, document and manage Clients card transaction monitoring/fraud minimisation requirements • Conduct periodical analysis/audits of card companies fraud prevention rules to identify and suggest improvements to configuration • Participate in new Client implementation/onboarding projects • Generate and deliver insightful analysis to Clients • Provide training sessions to Clients on application usage and best practices in fraud prevention • Communicate regularly with project stakeholders and provide consistent follow up on the status of issues • Track and report overall project progress ensuring stakeholders and other interested parties are kept informed • Adhere to appropriate departmental and company procedures and policies: change control, information security, auditing, release promotion, configuration management, and incident management Qualifications and Experience Essential • Fluent in business English • ~2+ years of hands-on experience in payment/credit cards Anti-Fraud monitoring or working with Mastercard/Visa transactions and Anti-Fraud applications/software • Solid understanding of payment/credit cards transaction flows and the fraud patterns/scenarios specific for each channel (POS, ATMs, Online and Money Transfers) • Strong data analysis skills as well as advanced Excel skills (both analysis and presentation of data • Experience in working as part of a technology team delivering a low latency, high volume multi-tier application • A logical approach and ability to think outside the box when problem solving and the flexibility to work in a fast changing environment

• Bachelor’s degree or equivalent discipline • Ability to deal with both technical and non-technical staff and all levels of management • A great communicator with good training/presentations skills • Excellent organisational, interpersonal skills • Good IT skills Desirable • ~1+ year(s) experience in working/dealing with Visa/MasterCard adopted ISO 8583 standard (preferably in card issuing but this is not critical) • Industry specific certifications (e.g. ACFE) • Experience of working in a high pressure environment where system functionality has a direct effect on the bottom line • Proven experience with several of the following would be beneficial: o KYC o PEP and sanctions o Compliance